PLACING AN ORDER

Can I place an order on the same day that I need it?

Because we bake all of our orders from scratch, we kindly ask that you place your large or custom orders at least 2 weeks in advanced.

For smaller orders such as cupcakes, a 3-5 day advanced notice is required

Is there a minimum for ordering?

Yes. There is a minimum of six per item, per flavor, unless you are purchasing a cupcake combination package.

How do I place a large or custom order?

Please call our shop at (407)-255-1945 or email us at cmedina@chrystyscreations.com

What type of payment do you accept?

We accept all major credit cards through Paypal and Square.

If ordering in advance, a 50% deposit is required to secure your order. The remaining balance must be due the “date of delivery” before your order is delivered.

How do I change or cancel my order?

If you need to change or cancel your order please call us immediately at 407-255-1945.

Because all of our orders are made from scratch, custom orders are planned in advanced.  Changes or cancellations must be made at least 48 hours in advance for standard orders and 1 week in advance for custom or large orders.

You will be fully refunded (with only a 2% cancellation fee on credit card orders) if your order is canceled within these set times. Unfortunately we cannot offer a refund for any large or custom order canceled past these time frames.

DELIVERY

Does Chrysty's Creations deliver?

Delivery Service is Complimentary in the Orlando area. Any orders traveling outside of the Orlando area, will have an additional fee of $2.00 based on millage one way as per Google Maps.

Delivery is offered daily from 10am-5pm. You must select a delivery time when you place your order. Deliveries outside our normal delivery hours are an additional $10.

Setup of cupcake towers, and cakes are not included in the delivery service. These orders require special handling and will incur an additional fee based on the specific order.

What happens if I’m not home to receive my delivery?

Due to the nature of the orders, deliveries will not be left unattended.  If a recipient is not present to accept the delivery, the customer will be responsible for an additional $10.00 re-delivery fee and must schedule for another delivery time.

Does Chrysty's Creations ship?

At the moment, Chrysty’s Creations is only servicing the Central Florida area.

CATERING

Does Chrysty's Creations cater for weddings, baby showers and other events?

Chrysty’s Creations is happy to cater those special moments in life. For ideas and inspiration, please check out the photo gallery and information on our catering page!

Does Chrysty's Creations rent cupcake stands and/or cake displays?

Yes! Items are charged per day of rental and include a deposit.  The customer is responsible for returning these items 24 hours after the event has concluded.

What is your rental policy?

All rentals must be returned to Chrysty’s Creations 24 hours after the conclusion of your event. You will be charged $5 per display each day after the 24 hour period. If the display is lost, damaged, or not returned within 72 hours you will be charged a replacement fee.

The replacement fee is determined based off of the specific display. You will be notified of this policy when placing your order and asked to acknowledge your agreement by email or signature.

FOOD ALLERGIES

Does Chrysty's Creations offer any gluten-free desserts?

Yes. If you are someone who has chosen to lead a “Gluten-Free” lifestyle, and pose no allergic reaction to gluten, then you can consume our “Gluten-Free” desserts.

If you are a person who suffers from Celiac Disease or are medically gluten intolerant, then we highly recommend that you refrain from consuming our products, including those labeled as “gluten-free”.

Although we have separate prep-areas and utensils to work strictly with gluten free products, they are processed in a kitchen that prepares other gluten products.

Since we bake with high volumes of wheat (gluten) flour and dairy products on our premises, we advise customers with gluten or dairy allergies to be on the caution side should you decide to consume our desserts. We are NOT a gluten-free facility.

If I have a nut-allergy, should I eat desserts from Chrysty's Creations?

We are NOT a nut-free bakery. Several of our flavors contain peanuts or have come in contact with peanut nuts or other nut products. We recommend that customers with nut allergies eat our desserts cautiously and/or refrain from consuming them.

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