Fondant is sensitive to moisture and light. Do not refrigerate the toppers, as condensation may cause them to become sticky or lose shape. Store in a cool, dry place—like your pantry—in their original box until use. Once placed on a cake, refrigeration is okay.

Yes! All toppers are handcrafted from fondant (sugar paste), making them safe to place directly on your cake. However, some may include skewers or wires for support. We recommend breaking them apart before consumption to remove any non-edible parts.

Absolutely! I love creating custom designs. If you don’t see what you’re looking for, feel free to reach out via the Contact Form.

Processing time is typically 1–2 weeks before shipping. If your event is within 3 weeks, please order ASAP. For events further out, feel free to contact us to reserve your date or arrange a custom order. Need it fast? Be sure to add Rush Shipping before checkout.

Yes! With our Rush Order listing, your order will be processed in 5–7 days instead of the usual 1–2 weeks. Please refer to the listing details for more info.

Due to the edible and handmade nature of our toppers, all sales are final. We do not accept cancellations, returns, or exchanges. Please double-check your order before submitting. If you have questions, we’re happy to help in advance.

Once an order ships, we are not responsible for postal delays. Refunds are not provided for shipping delays. However, we’re happy to help you track your order or file a USPS claim. Please contact us with your order details so we can assist you.

If your item arrives damaged, please contact us within 24 hours. Refunds are not issued for items damaged in transit, but we can help you file a USPS claim.

Want extra protection? Add our Insurance Add-On when placing your order. USPS Priority Mail includes up to $50 coverage.

Don’t discard packaging—photos may be required for a claim. We can often help with simple repairs too!

UPS shipping is available by request. Message us before ordering if you prefer this option.

Because we bake all of our orders from scratch, we kindly ask that you place large or custom orders at least 2 weeks in advance. For smaller orders such as cupcakes, a 2–3 day notice is required.

No minimum purchase is necessary for cake orders. However, cupcakes require a minimum of 1 dozen per flavor.

You can submit a Request a Quote form, email us at info@chrystyscreations.com, or call us directly at (407) 255-1945.

We accept all major credit cards through Square and Shopify.

- Orders placed 1 month or more in advance require a 50% deposit. The remaining balance is due by the delivery date.
- Orders placed less than 1 month in advance require full payment at the time of booking.

Please call us immediately at (407) 255-1945.

- For online orders, changes/cancellations must be made at least 48 hours in advance.
- For custom or large orders, at least 2 weeks’ notice is required.
- Cancellations within this time are eligible for a full refund (minus a 2% card fee).
- If canceled at least 1 week in advance, only the 50% deposit is refunded.
- No refunds for cancellations made less than 1 week before the delivery date.

Yes! We offer delivery 7 days a week. Delivery times can be selected at checkout. For questions, email info@chrystyscreations.com.

Yes. Delivery fees are based on your zip code and are calculated automatically at checkout.

Yes. We currently deliver within a 30-mile radius of our location, including most of Orange, Seminole, and Osceola Counties.

At this time, Chrysty’s Creations only offers local delivery in the Central Florida area. We do not ship cakes.

Yes, we offer gluten-free options for customers who are not medically gluten intolerant. However, we are not a gluten-free facility. Customers with Celiac Disease or severe allergies are advised not to consume our products due to potential cross-contamination.

Chrysty’s Creations is not a nut-free bakery. Some items contain peanuts or other nuts. Customers with allergies should consume our products with caution or refrain from consumption.