Returns & Refunds Policy

Chrysty’s Creations, LLC
Last updated: October 3, 2026

This policy applies to purchases made directly through our websites. Purchases made on Etsy follow the policies applicable to that Etsy transaction.

Returns and Exchanges

Our fondant decorations, personalized toppers, edible images, cake wraps, and photo strips are made to order unless a listing states otherwise. Because of their custom nature and, where applicable, food-contact and hygiene considerations, we do not accept change-of-mind returns or exchanges.

This includes ordering the wrong size or quantity, changing your design preferences, or no longer needing an item. Please review the listing and your selections carefully before purchasing.

If there is a problem with your order, please contact us so we can review the details and determine the appropriate resolution. Any resolution will depend on the circumstances and applicable law.

Damaged, Incorrect, or Missing Items

You must inspect your order upon delivery and contact us within 24 hours of delivery to report any damaged, incorrect, or missing items. For damage, take photos before removing the item from its packaging when possible.

Include your order number, a description of the problem, and clear photos of the item, shipping label, outer packaging, and packing materials. Keep the items and packaging while we review the issue.

We will review the situation and discuss an appropriate solution, which may include repair guidance, a replacement, or a refund. If a package is missing or damaged in transit, we will also help with the appropriate carrier investigation or claim. Please do not send items back unless we provide instructions.

Personalized Designs and Uploaded Images

Check spelling, names, dates, image quality, size, quantity, and placement before completing your purchase. We do not provide change-of-mind refunds for errors in information or artwork you supplied at checkout or when purchasing the product, provided we accurately reproduce the information or artwork you submitted.

Printed colors may vary from screen colors, and handmade items may have reasonable variations. These variations do not excuse an incorrect or defective product.

Shipping Delays and Cancellations

Processing time and carrier delivery time are separate. USPS Ground Advantage and Priority Mail delivery dates are estimates, not guarantees. We do not provide refunds solely because either service takes longer than estimated or an order arrives after your event. We follow applicable law when resolving order issues.

For a custom order with a specific delivery deadline that we separately confirm in writing, we will review any delay against that confirmation. Choosing a faster shipping option does not by itself create a delivery promise from us. Any carrier money-back guarantee is subject to that carrier’s terms.

If we cannot send your order within the processing period stated on the product listing, or by a different ship date we separately confirmed in writing, we will notify you of the new ship date and give you the option to accept the delay or cancel for a prompt refund. This concerns a delay before we send your order, rather than a carrier delay after shipment.

For additional details, see our Shipping & Delivery Policy and the cancellation terms in our Terms of Service.

Returned Packages: Address Errors or Refused Delivery

A package returned to us does not automatically cancel your order or qualify it for a refund. If you supplied an incorrect or incomplete address, refused a correctly supplied order because you changed your mind, or did not collect a package after the carrier provided notice, contact us with your order number so we can review the return.

If the returned items remain suitable for use and reshipping, we can arrange shipment to a corrected address. You are responsible for the additional shipping cost when the return was caused by your address error, refusal, or failure to collect the package. We will explain the cost before arranging reshipment. Reshipping does not guarantee arrival before your event.

Returned personalized or edible items may not be suitable for reshipping or resale. We will review any refund request based on the reason for return, the condition of the products, and applicable law. Where permitted by law, a refund may be reduced by our documented, legally recoverable losses and reasonable costs caused by the return. We will explain any deductions and account for any recovery from resale; deductions will not be used as a penalty.

If the return was caused by our mistake, or the reason for unsuccessful delivery is unclear, we will investigate and discuss the appropriate next steps. We will not automatically treat every unsuccessful delivery as the customer’s fault. Any replacement, remake, or additional charge will be explained before you authorize it.

Refunds

We will notify you of the outcome after reviewing your request. Refunds we approve or are required to provide will be issued to the original payment method, unless otherwise required by law or agreed with you. We will explain the amount, including any applicable shipping charges. The time for a refund to appear depends on your bank or payment provider.

Contact Us

Use our Contact Us form or email cmedina@chrystyscreations.com. Include your order number and details of the issue so we can assist you.