Shipping & Delivery Policy
Chrysty’s Creations, LLC
Last updated: October 3, 2026
Every order is made with care for your celebration. Please allow time for both production and carrier delivery before your event.
Made to Order: Processing and Shipping Are Separate
Our products are made to order, not ready to ship, unless a listing expressly states otherwise. Fondant decorations, personalized toppers, edible images, cake wraps, and photo strips have different processing times based on their complexity. Refer to the “Ships within” or processing information on the listing you purchase.
Total arrival time = product processing time + carrier transit time. The shipping option you choose at checkout applies to transportation after your order is shipped. It does not shorten production time.
Our processing and dispatch schedule is Monday through Friday, excluding federal holidays. We do not process or dispatch orders on weekends or federal holidays. Carrier delivery schedules may differ from our business schedule.
Photos, Personalization, and Approvals
Submit all required images, order details, and personalization information promptly. Production of personalized items depends on receiving the required materials and any requested approval. Missing information or requested changes may affect your ship date. We will contact you if your order’s agreed shipping timeframe needs to change.
For Etsy photo submissions, select the strip height, quantity, and other options that match your purchased order.
Shipping Options
Available services and charges are displayed at checkout. Our standard options include USPS Ground Advantage and USPS Priority Mail.
| Service | USPS estimated transit after shipment | Delivery guarantee |
|---|---|---|
| USPS Ground Advantage | Typically 2–5 days | Not guaranteed |
| USPS Priority Mail | Typically 2–3 days | Not guaranteed |
These are carrier estimates, not promised arrival dates. Destination, weather, holidays, service interruptions, and other circumstances may extend transit time. Some destinations receive slower service. For current information, see USPS Ground Advantage and USPS Priority Mail.
If you need a faster service, contact us before ordering so we can review availability, cost, and your event date. Any carrier guarantee applies only to an eligible service and is subject to that carrier’s conditions. It does not shorten our processing time or automatically guarantee arrival for your event.
Rush Processing and Event Dates
Rush processing and expedited shipping are separate services. Our eligible Rush Order upgrade prioritizes production and provides the 1–2 business day processing described in that listing. Review its eligibility and details before purchasing. Expedited shipping must be selected or arranged separately.
Order early and allow an extra delivery buffer. If your event is approaching, contact us before ordering. Providing an event date does not create a delivery guarantee unless we expressly confirm one.
Shipping Charges and Addresses
Review the shipping charge and selected service at checkout before completing your purchase. Charges depend on the order, destination, and available service.
Please provide a complete, accurate shipping address, including any apartment or unit number. Contact us immediately about corrections. Changes may not be possible after a label has been created or the package has been dispatched.
If a package is returned because of an address issue, refusal, or unsuccessful delivery, contact us to discuss next steps. Any additional reshipping charge will be explained before you agree to reshipment. Returned custom items may not be suitable for reuse or reshipment.
Tracking and Carrier Delays
Tracking details will be provided when your shipment is prepared. A shipping notification or label creation does not by itself mean the carrier has received the package. Tracking updates can take time to appear.
After carrier acceptance, transit timing is managed by the carrier. We do not provide refunds solely because a non-guaranteed service misses its estimated arrival date or a package arrives after an event. This does not exclude remedies required by law or any express delivery commitment we have made.
If tracking appears delayed or your package has not arrived, contact us with your order number. We will review the tracking and help with an appropriate carrier inquiry, Missing Mail Search, or claim where available. A delay alone does not establish that a package is lost.
Missing or Damaged Deliveries
If tracking shows delivered but you cannot locate the package, check around the delivery area and with household members or building staff, then contact us so we can help investigate.
If an item arrives damaged, please contact us promptly, preferably within 24 hours of delivery, with clear photos of:
- The damaged items.
- The shipping label and outside of the package.
- The inside of the package and packing materials.
Keep the items and all packaging until the matter is resolved; they may be needed for a carrier investigation or insurance claim. We will review the situation and discuss any appropriate repair guidance, replacement, refund, or claim process. Coverage depends on the service and insurance purchased, and carrier approval is not guaranteed. This requested reporting period does not limit your statutory rights.
If We Cannot Ship on Time
If we cannot dispatch your order within the agreed timeframe, we will notify you, explain the revised timing, and offer the options required by law, including agreeing to a delay or cancelling for a prompt refund. If we cannot fulfill the order, we will cancel it and refund the unfulfilled order as required by law.
Related Policies and Contact
For purchase and cancellation terms, see our Terms of Service. Nothing in this policy limits consumer rights or remedies required by applicable law. Purchases made on Etsy remain subject to the policies applicable to that Etsy transaction.
For shipping questions, contact cmedina@chrystyscreations.com or use our website’s Contact Form. Include your order number and event date, if applicable.